Mar. 23, 2022
Good afternoon,
We are less than two weeks from the Georgia Ports Authority’s planned technology upgrade at Garden City Terminal. Today, we would like to remind you of a few details that will help your organization plan for this transition. Again, the changeover from the current terminal operation system to the newest Navis N4 system will take place on April 1.
We also want to share new and essential information to assist the trucking community with expedited gate entry beginning April 2.
Terminal Operations: All terminal operations at Garden City Terminal and Ocean Terminal will stop at 1800 on April 1. Vessel, yard, and rail operations are scheduled to restart at 0200 on Saturday, April 2, and will be ramped up in a controlled manner over several hours. The Garden City Terminal gate is scheduled to open as usual at 0600 on April 2. The Ocean Terminal gate will resume operations as usual at 0700 on Monday, April 4.
NEW Gate Entry: When the gates close on Friday evening, all existing pins will be discarded. Truckers will be required to create new pins in WebAccess, GPA’s customer access portal, after it is up and running at 0200 Saturday morning. Truckers will create PINS in WebAccess using the same process they currently follow.
Extended Gate Hours: GPA will be operational from 0800 to 1800 on Sunday, April 3. During the week of April 4 through April 8, gate hours will be extended through 2300 to provide truckers additional opportunities to access the terminal.
We understand that with any technology migration there is potential for disruption and a learning curve for users as they become familiar with the new system. Please know that GPA takes these concerns seriously and we are making substantial investments to augment staffing at our port gates. We are also supplementing our IT staffing to efficiently troubleshoot any issues that may occur due to the transition.
Should you have questions at any point, please reach out to the GPA Customer Service Center at 912-963-5526 or
[email protected]. You may also use our Chat feature through our website,
www.gaports.com. Our Chat is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
Eastern Time.
If you would like to opt in to text alerts providing updates on the Navis N4 system: Text GPAN4 to 888-777. You may also invite others to sign up for email notifications through our website at
www.gaports.com/N4/.
Feb. 18, 2022
Good morning,
As a valued member of the Georgia Ports Authority team, we are sharing important information with you regarding an upcoming technology transition at Garden City Terminal. In the best interest of our customers and community, GPA always strives to modernize our facilities so that we can continue to grow, innovate, and serve you well into the future.
GPA will upgrade the current terminal operation system, SPARCS/Express, to the newest Navis N4 system this spring. The Navis N4 system is tested and active at some of the largest marine container terminals across the globe. In fact, the upgraded system is in use at 59 terminals in North America and 389 terminals around the world, including right here in Savannah. GPA first implemented N4 in August 2018 with the opening of the Appalachian Rail Port (ARP) and again in February 2021 when the expanded container operation came online at Ocean Terminal.
This is the first of many updates that you will be receiving from GPA over the coming months. We plan to keep you informed at every step of this transition so that you can make timely decisions for your organization, customers, and employees.
If you would like to opt into text alerts providing updates on the Navis N4 system: Text GPAN4 to 888-777. You may also invite others to sign up for email notifications through our website at www.gaports.com/N4/.
Should you have questions at any point, please reach out to the GPA Customer Service Center at 912-963-5526 or [email protected]. You may also use our Chat feature through our website, www.gaports.com. Our Chat is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Standard Time.
Email Link: https://conta.cc/33xgeeN
