GPA Customer Experience Center

GENERAL CUSTOMER SERVICE:

A front-line communications team, the Customer Service Center is designed to respond to customer needs through a single, reliable point of contact. Proactive procedures ensure that customers and other port users receive a fast, dependable response to service assistance, cargo coordination and issue resolution matters to help meet the information demands necessary to keep cargo moving seamlessly through the logistics chain.

• Assistance with general inquiries
• Research and Reporting
• Gate Transactions, issues or concerns
• Rail inquiries
• Equipment & Cargo Availability
• Port Broadcast advisories/communications
• Pick-up and delivery verification

REFRIGERATED CARGO:

Cold treatment & Reefer specialists that assist with your Cold Treatment inquiries

• Cold treatment & Reefer tracking and tracing

GOVERNMENT SERVICES:

Government Services team of specialists that assist with Government Inquiries/Concerns

• US Customs and Border Protection (USCBP) Inspections
• US Customs and Border Protection (USCBP) liaison on issues/concerns

WEBSYSTEMS/REPORTING:

Tagging/TAG Program:

The Tag Program creates better visibility to BCO volume, in exchange for automated reporting for our customers. Below is a list of valuable information that can be provided to our customers for easier referencing and tracking of equipment.

Importers

• • Container tracking
  • In-gate and out-gate activity
  • Hold Status
  • Discharge Date and Time
  • Vessel ETA
  • Dwell Time

Exporters

• • Begin Receive Date Tracking
  • Vessel Load Reports
  • Inventory Reports

Webaccess:

An Information management system that provides port users with real time access to equipment transaction data. Webaccess also provides a wide range of standard reports that can be used for tracking and tracing.

• • Create Pins for Equipment Transactions
  • Auto Notifications
  • Customized Reporting

Navis

An information management system provided to internal GPA employees and ocean carriers to access archived information about different assets that come through the terminal.

• • Vessel Visits
  • Train Visits
  • Bookings
  • Gate Transactions
  • Bills of Lading
  • Inventory Visibility
  • Equipment Tracking
  • EDO’s
  • ELO’s

Port Systems training

• • Register for WebAccess/N4
  • Register for WebAccess/N4 Training

DRIVING INSTRUCTIONS:

Port of Savannah:

• • Garden City Terminal
  • Ocean Terminal

Port of Brunswick:

• • Colonel’s Island Terminal
  • Mayor’s Point Terminal

Inland Ports:

• • Appalachian Regional Port
  • Bainbridge