GPA Customer Service Center

GENERAL CUSTOMER SERVICE:

A front-line communications team, the Customer Service Center is designed to respond to customer needs through a single, reliable point of contact. Proactive procedures ensure that customers and other port users receive a fast, dependable response to service assistance, cargo coordination and issue resolution matters to help meet the information demands necessary to keep cargo moving seamlessly through the logistics chain.

• Assistance with general inquiries
• Research and Reporting
• Gate Transactions, issues or concerns
• Rail inquiries
• Equipment & Cargo Availability
• Port Broadcast advisories/communications
• Pick-up and delivery verification

REFRIGERATED CARGO:

Cold treatment & Reefer specialists that assist with your Cold Treatment inquiries

• Cold treatment & Reefer tracking and tracing
• Liaison with CBP and Ocean Carriers
• Daily reporting to CBP

GOVERNMENT SERVICES:

Government Services team of specialists that assist with Government Inquiries/Concerns

• US Customs and Border Protection (USCBP) Inspections
• US Customs and Border Protection (USCBP) liaison on issues/concerns

PROCESS IMPROVEMENT:

Tagging/TAG Program:

The GPA has developed the TAG Program to help monitor and facilitate the movement of containers through Garden City Terminal. We encourage importers and beneficial cargo owners to be a TAG Program user for various reasons, below listed are just a few of the many items that can be reported:

• • Automated Report Communications
  • Container tracking
  • Terminal locations
  • Ability to list grouped containers by vessel
  • In-gate and out-gate activity
  • Containers on hold
  • Discharge time and date
  • Motor Carrier / truck transactions
  • Dwell Time on terminal

Webaccess:

An Information management system that provides port users with real-time access to terminal transaction data. Terminal transactions are continually updated as containers transit the facility by vessel, truck and rail. Webaccess also provides a wide range of standard reports that can be used for tracking and tracing.

• • Log-in assistance / Training and Demo’s
  • Pre-advise gate process
  • Auto Notification
  • Ship Schedules
  • Container and equipment Availability
  • Electronic Delivery Order (EDO)/ Booking details
  • Customized reporting

Navis

Port Systems training