CUSTOMER SERVICE CENTER
GPA Customer Service Center
An experienced team of professionals here to assist with your needs. Our mission is to provide an elevated level of service that provides “customer centricity” with every opportunity.
GENERAL CUSTOMER SERVICE:
A front-line communications team, the Customer Service Center is designed to respond to customer needs through a single, reliable point of contact. Proactive procedures ensure that customers and other port users receive a fast, dependable response to service assistance, cargo coordination and issue resolution matters to help meet the information demands necessary to keep cargo moving seamlessly through the logistics chain.
- Assistance with general inquiries
- Research and Reporting
- Gate Transactions, issues or concerns
- Rail inquiries
- Equipment & Cargo Availability
- Port Broadcast advisories/communications
- Pick-up and delivery verification
Cold treatment & Reefer specialists that assist with your Cold Treatment inquiries
- Cold treatment & Reefer tracking and tracing
- Liaison with CBP and Ocean Carriers
- Daily reporting to CBP
Government Services team of specialists that assist with Government Inquiries/Concerns
- US Customs and Border Protection (USCBP) Inspections
- US Customs and Border Protection (USCBP) liaison on issues/concerns
The GPA has developed the TAG Program to help monitor and facilitate the movement of containers through Garden City Terminal. We encourage importers and beneficial cargo owners to be a TAG Program user for various reasons, below listed are just a few of the many items that can be reported:
- Automated Report Communications
- Container tracking
- Terminal locations
- Ability to list grouped containers by vessel
- In-gate and out-gate activity
- Containers on hold
- Discharge time and date
- Motor Carrier / truck transactions
- Dwell Time on terminal
An Information management system that provides port users with real-time access to terminal transaction data. Terminal transactions are continually updated as containers transit the facility by vessel, truck and rail. Webaccess also provides a wide range of standard reports that can be used for tracking and tracing.
- Log-in assistance / Training and Demo’s
- Pre-advise gate process
- Auto Notification
- Ship Schedules
- Container and equipment Availability
- Electronic Delivery Order (EDO)/ Booking details
- Customized reporting
Port Systems training
Customer Service Center FAQs
All container moves must be pre-advised through WebAccess at: webaccess.gaports.com. Contact our Customer Service Center at 912-963-5526 for more details.
A Spouse or child may not ride as a passenger unless they have a TWIC identification card. A pet may ride along with you however they are always to remain inside the vehicle while on terminal.
Any questions or requests regarding free days must be handled by your steamship line.
For any questions regarding changed gate hours or holiday hours please visit our Georgia Ports Authority website: webaccess.gaports.com.
For any questions regarding the exam status of your container please call the Customer Service Center at (912) 963-5526 or email [email protected]
For help finding your container please email us a request with your container number at [email protected]. To document the process of finding your container we require the request to be through email and not over the phone.
For any questions regarding vessel Estimated time of Arrival please visit our Georgia Ports Authority website at webaccess.gaports.com
TWIC — Transportation Worker Identification Credential. Go to TSA.gov to see locations where you can apply for the card. “Effective August 5th, 2019 The Georgia Ports Authority has gone to 100% scanning of TWIC at all GPA Access points”
For any questions regarding vessel docking please visit our Georgia Ports Authority website at webaccess.gaports.com.
The Customer Service Center cannot update all bookings, but we will if possible. If we do not have access to update the booking tally you will need to contact your shipping line.